This follows Amazon's other Key delivery options: in-home delivery, which launched in 2017, and in-car delivery, which rolled out in 2018. Prime customers can get same-day delivery, and drop off with an hour or two on some items. With the lock on your door and the indoor security camera monitoring the doorway, the in-home kit can allow authorized people into your home. A package left just inside the door at a rental house in San Francisco by Amazon's Key delivery service, which allows drivers to open the customer's door via the Amazon Key app. The world's largest e-commerce company on Wednesday a new shipping service that lets customers receive packages inside their homes. Customers can stay on top of in-home deliveries with real-time alerts and by watching the video of the delivery either in real time or after it's completed.
Amazon is trying to assuage these fears by alerting customers when a delivery is about to happen to allow them to watch it live via their phone. With compatible smart cams, you can use Key by Amazon now monitor your home entryways with live video or two-way audio, and view stored video clips of everyone who enters or exits your home. In the fine print, you also agree to arbitration, rather than a lawsuit, if something goes really wrong. Starting next month, people in 37 U. The system can also be set up to grant a one-time access code to friends or family, or give them ongoing access should the user choose to. Amazon says the delivery driver will not be given an access code or key.
The service is now available in 50 cities. Will Prime customers trust Amazon with entry privileges? While Amazon can direct its delivery employees to enter a home, the homeowner can control who else can come in when they aren't around. It can then leverage that data to optimize your existence even further. When the delivery person shows up, the camera starts recording and the door unlocks. Eventually, someone had the idea to market and sell the device as a separate product.
While Larsen and I watched from the front porch, an Amazon-uniformed delivery worker came to the door, scanned a package, knocked, and then used Amazon's delivery app to unlock the door. Prime members in select cities and surrounding areas in 37 metro areas can opt-in to in-home delivery. Amazon recently announced , a locker-like system for apartment complexes, that provides another kind of secure package delivery that doesn't require giving a stranger access to your home. The moment the door unlocks, the Cloud Cam starts recording and sends you a live stream of the whole thing. To protect the packages on your doorstep from getting into the wrong hands, Amazon created , a high-tech package delivery system that allows delivery personnel to enter your home and drop off packages rather than leaving them out in the open for thieves to potentially steal.
Got an existing security system? Read more: Amazon will soon let customers get packages delivered in their garage Customers with the compatible system need only download the MyQ and Amazon Key apps and link the two accounts. Amazon Key safety precautions So how exactly will the system work? Amazon has been aggressively pushing out more Alexa devices this year, everything from wardrobe assistants to alarm clocks. Paid subscriptions open the option to review the past week or month of clips and link more cameras together. But so far, Amazon has limited access to this device, which is still available for purchase by invitation only. But before you get any big ideas of ordering a washer from Amazon to watch in horrifying glee as a delivery as a delivery person struggles to carry it up the two flights of stairs to your apartment, there are two major caveats.
In-garage delivery may prove to be the most compelling offering yet, as the equipment it requires can be both cheaper and less difficult to install. It sent some inaccurate alerts about when packages might arrive, which is especially unnerving when drivers might be entering your house. You can watch from your phone as the camera records the whole thing. They will get another notification when the delivery van shows up. The camera is the hub, connected to the internet via your home Wi-Fi. Amazon partnered with Chamberlain Group, which manufactures garage doors openers under the brands LiftMaster and Chamberlain. Amazon on Wednesday announced , a new program for Prime members that lets delivery people drop off packages inside of customer homes.
My installer was friendly, but found a problem with my decades-old door he wasn't authorized to fix: The spot where the deadbolt went into the frame was slightly misaligned. No one's garage is this clean, but you get the idea. Customers will also be able to set up access for workers from its Amazon Home Services program, as well as Rover. When you use Amazon Key, you get a phone alert with a window when a delivery might occur. The corporation is competing with the likes of Google and Apple to optimize your entire life. My Amazon Key setup was finicky, even though Amazon sent someone to help.
Amazon wants to get even closer to its customers. Now, it's worth pointing out that Amazon Key isn't compatible with other security systems you already have in your home. With Key for Business support, building staff will be able to manage delivery hours and monitor driver entries and exits, but will not need to allow entrance to delivery personnel. Just configure the lock with your home Wi-Fi network and then use the Key by Amazon app to lock and unlock the door. Amazon verifies that the package belongs to the address and the driver is near the door, turns on Amazon Cloud Cam and unlocks your door. The old-school method of leaving a key underneath your doormat is inconvenient and often anxiety-inducing, so Amazon believes its new lock-and-camera system will make accessing your home when you're not around more secure.
How it works The company demonstrated the service to reporters at a rental house in San Francisco on Tuesday. Also on Tuesday, Amazon launched its service using Chamberlain's myQ-connected garage-door software. It even showed off drones that could drop the package right into your backyard. He opened his Key app to see a Cloud Cam video from inside the house. Using a list that appears on the app, the delivery person is first instructed to knock on the door or ring the doorbell. If the package is approved, the Cloud Cam begins recording, and your door unlocks.
Between that and its build out of its internal air shipping program, Amazon Prime Air, the company is increasingly moving into the logistics realm that it once entirely outsourced. You can give permanent access, a one-time pass with a time limit, or recurring access that works on certain days and at certain times. The service isn't just for deliveries. Even if you choose in-home delivery, couriers are instructed to ring the bell or knock on the door first. The camera talks to the lock over Zigbee, a wireless protocol utilized by many smart home devices.